Who Is Responsible for Your Information
Energy Hunters Inc. is responsible for the personal information described in this Policy.
Privacy contact: info@energy-hunters.com
1. Scope
This Privacy Policy applies to personal information processed through the Energy Hunters website, our EV charging stations and charging-session and payment pages, our contact, partnership, and newsletter forms, user accounts, customer support, and our site partnership and renewable energy consulting activities (collectively, the “Services”).
Where we perform services for a business client under a written agreement, that agreement and the client’s own privacy notice may also apply.
2. Information We Collect
The information we collect depends on how you interact with us.
| Category | Examples |
|---|---|
| Contact and inquiry information | First and last name, email address, phone number, address, and the details you share when you contact us or ask about becoming a site partner. |
| Site partner and business information | Company or organization name, job title, business contact details, site address, property details, and information exchanged while evaluating or carrying out a partnership or consulting engagement. |
| Account information | Email address used as your username, password (stored in hashed form), name, organization, title, phone number, mailing address, and account role and status. |
| Charging-session information | Charging station and connector identifiers, session start and stop times, energy delivered, session status, price, and transaction history. |
| Payment and transaction information | Transaction amount, date, payment status, processor reference, limited card details such as card type and last four digits, and refund records. |
| Newsletter information | The email address you provide to receive updates. |
| Device and technical information | IP address, browser and device type, operating system, pages visited, timestamps, server logs, security events, and cookies. |
| Location information | The location of the charging station you use. We do not collect your device’s precise GPS location through our website. |
| Communications | Emails, support requests, feedback, and records of our correspondence with you. |
3. Sources of Information
We collect information:
- directly from you, for example when you submit a form, create an account, start a charging session, make a payment, or contact us;
- automatically from your browser or device, and from our charging stations and systems;
- from our charging-software and payment platform provider, and from payment processors;
- from site partners and business clients we work with; and
- from publicly available or business sources, such as professional networking sites, where permitted by law.
4. How We Use Personal Information
We use personal information to:
- provide, operate, and maintain our charging stations, website, and other Services;
- start, manage, and complete charging sessions and process payments and refunds;
- respond to your inquiries and support requests;
- evaluate sites and potential site partnerships, and deliver development and consulting services;
- create and manage accounts and authenticate users;
- send newsletters and updates you have requested;
- monitor, troubleshoot, and improve our chargers, website, and Services;
- detect and prevent fraud, misuse, and security incidents;
- comply with legal, tax, accounting, and regulatory obligations; and
- protect the rights, safety, and property of Energy Hunters, our site partners, users, and others.
5. Payment Information
Payments for charging sessions are handled through our charging and payment platform provider and third-party payment processors, which may include dLocal Go or other payment service providers.
Full payment card numbers and security codes are collected and processed directly by the payment processor and are not stored by Energy Hunters. We receive transaction details, such as the amount, status, processor reference, and card type and last four digits, for billing, reconciliation, refunds, support, fraud prevention, and recordkeeping. Payment processors handle your information under their own privacy policies.
8. Where Information Is Processed
Energy Hunters is based in the United States, and our Services are operated from the United States. Personal information is stored and processed in the United States and in other countries where our service providers operate. If you access the Services from outside the United States, your information will be transferred to and processed in the United States.
9. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including completing transactions, providing support, maintaining partnership and business records, and meeting legal, tax, accounting, and dispute-resolution requirements. When information is no longer needed, we delete it, anonymize it, or securely archive it as required by law.
10. Security
We use administrative, technical, and organizational safeguards designed to protect personal information, including encrypted connections (HTTPS), access controls, password hashing, and limiting access to people who need it. No internet-connected system is completely secure. Please protect your account credentials and tell us promptly if you believe your account or information has been compromised.
11. Your Choices
- Marketing emails: you can unsubscribe from newsletters at any time using the link in the email, or by contacting us.
- Cookies: you can manage cookies through your browser settings.
- Forms: providing information through our forms is voluntary, but we may not be able to respond to an inquiry without it.
12. Your Privacy Rights
Depending on where you live, including under the Texas Data Privacy and Security Act and other U.S. state privacy laws, you may have the right to:
- confirm whether we process your personal information and access it;
- correct inaccurate personal information;
- delete personal information;
- obtain a copy of your personal information in a portable format; and
- opt out of targeted advertising, the sale of personal information, or certain profiling, where applicable. We do not sell personal information.
To make a request, email info@energy-hunters.com with the subject line “Privacy Request.” We will verify your identity before completing the request and respond within the time required by applicable law. Where the law allows, an authorized agent may submit a request on your behalf.
If we decline your request, you may appeal by replying to our decision with the subject line “Privacy Appeal.” We will respond to your appeal within the time required by law. If your appeal is denied, you may contact your state Attorney General. We will not discriminate against you for exercising your privacy rights.
13. Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it. Payment and account features are intended for adults.
14. Third-Party Links
Our website links to third-party sites, such as Amazon for book purchases and Facebook, Instagram, and LinkedIn. We are not responsible for the privacy practices of those sites. Please review their privacy policies before you give them your information.
15. Changes to this Privacy Policy
We may update this Policy to reflect changes to our Services, data practices, or legal requirements. The “Last updated” date at the top of this page identifies the current version. If we make material changes, we will give additional notice where required by law.
16. Contact Us
For privacy questions, requests, or concerns:
Energy Hunters Inc.
Attn: Privacy
7531 Avenue J, Houston, TX 77012, USA
Email: info@energy-hunters.com